Privacy Policy

Introduction

Prisoner's Personal Secretary, LLC ("PPS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information
• Payment and billing information
• Inmate information you provide (names, facility details, relationships)
• Service requests and communication preferences
• Account credentials and profile information

Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and service interactions
• Cookies and similar tracking technologies
• Log data and analytics information

How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process payments and fulfill service requests
• Communicate with you about your account and services
• Improve our website and services
• Comply with legal obligations and protect our rights
• Send you updates, newsletters, and promotional materials (with your consent)
• Prevent fraud and ensure platform security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our services (payment processors, cloud services)
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect the rights, property, or safety of PPS, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with access controls
• Regular security audits and monitoring
• Employee training on data protection practices
• Payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of how we process your data

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other relevant privacy regulations. We are committed to maintaining compliance as laws evolve.