Terms of Service

Introduction

Welcome to Prisoner's Personal Secretary, LLC ("PPS," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, services, and platform. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Acceptance of Terms

By creating an account, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and PPS.

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

Description of Services

PPS provides services to help families stay connected with incarcerated loved ones, including:

• Money transfer services to inmate accounts
• Photo sharing and management
• Communication facilitation services
• Digital wallet and payment processing
• Account management and family group coordination
• Customer support and assistance

User Accounts

Account Creation

To use our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Account Security

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must use a secure password and keep your login information confidential
• PPS is not liable for any loss or damage arising from unauthorized access to your account

Acceptable Use Policy

Permitted Uses

You may use our services only for lawful purposes and in accordance with these Terms.

Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Transmit any harmful, threatening, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems to access our services without permission
• Interfere with or disrupt our services or servers
• Upload or share content that violates correctional facility policies
• Engage in fraud, money laundering, or other financial crimes

Payment Terms

Fees and Charges

Our services may involve fees for money transfers, payment processing, and other services. All fees will be clearly disclosed before you complete any transaction.

Payment Processing

• Payments are processed through secure third-party payment processors
• You authorize us to charge your selected payment method for all fees
• All sales are final unless otherwise specified
• We reserve the right to change our fees with reasonable notice

Refunds

Refunds will be processed according to our refund policy. Money transfers that have been successfully delivered to inmate accounts are generally non-refundable unless required by law or due to our error.

Content and Intellectual Property

Your Content

You retain ownership of content you upload or share through our services. By using our services, you grant PPS a limited license to use, store, and transmit your content as necessary to provide our services.

Our Content

All content, features, and functionality of our services are owned by PPS and are protected by copyright, trademark, and other intellectual property laws.

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you also agree to our Privacy Policy.

We implement industry-standard security measures to protect your data, but we cannot guarantee absolute security of information transmitted over the internet.

Limitation of Liability

To the fullest extent permitted by law, PPS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. We are not responsible for delays or failures in money transfers due to correctional facility policies or third-party service providers.

Termination

You may terminate your account at any time by contacting our customer support. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in prohibited activities.

Upon termination, your right to use our services will cease immediately. Provisions regarding liability, disclaimers, and dispute resolution will survive termination.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [State/Jurisdiction], without regard to its conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PPS regarding your use of our services and supersede all prior agreements and understandings.